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Encasulated ashes to glass

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Creative Vibe Glassblowing Limited




Creative Vibe Glassblowing Limited


TERMS & CONDITIONS OF BOOKING

When booking a course, purchasing a voucher, booking us for an event or buying goods from us, you will be entering into a legal contract with Creative Vibe Glassblowing Limited. The following represents the terms and conditions that you must agree to when booking a service with us.


Course Allocation: Places on courses and events are limited so allocation will be made on a first-come basis and bookings are confirmed by payment of a deposit of £50 per person. In the event of overbooking you will be notified as soon as possible and a full refund or offer of transfer of services will be made.


Confirmation of Booking: You will receive confirmation of your booking on receipt of your course fee by email. Pre-course/event information will usually be sent by email in advance including information on anything that you may need to bring.


Cancellation or changes by you: By booking and paying for your course you agree to attend on the days specified. If you cancel your place on a course or event more than 6 weeks prior to the course you will be refunded the £50 deposit. If you cancel less than six weeks before the course date no part of the fee will be refunded and if you cancel one week prior to the course date you are obliged to meet the full cost of the course fee if you have only paid a deposit. All cancellations must be made in writing by email or letter. Our office address is: 11 Huddleston Way, Bedford, MK41 9RS.


Cancellation by us: We reserve the right to cancel a course and event for any reason. In this occasion you will be advised of vacancies or alternative dates. If you do not wish to book on an alternative date – repayment will be made in full.


Transfers: If you would like to transfer to a different course or date then we may be able to accommodate you, subject to availability and so long as the request is made no less than six weeks before the course is due to start. Important: Within 6 weeks of the course start date, Creative Vibe Glassblowing Limited will only offer students a transfer to another course in exceptional* circumstances. A £10 administrative fee will be charged (per person per place) for ALL transfers. Course places may be passed on to another person(s) by the booked attendee(s). In this instance, we would ask that you inform us of the change of attendee (name and contact) and no transfer fee will be incurred. An example might be if a person is unable to attend and they pass on or resell the course place to a family member or friend.


Location: Unless otherwise stated, all courses are based at Creative Vibe Glassblowing Studio, Ampthill, Bedfordshire. Please be aware that the location of Creative Vibe Glassblowing Studio is not sign posted, as it is set at a private address and to protect the privacy of the ones attending the course from bystanders. Directions are sent by email and in need of assistance you must contact Rick Keech on 07786182052.


Accommodation: Please remember that board and lodging is not included in the course fee. We cannot accept any liability for accommodation bookings.


Postage: Due to the cooling down processes involved with glassblowing it will not be possible for students to take work home at the end of the day. Work may be collected at a later date or alternatively, we can package and post work to the provided address for a fee of £10 per person.


Copyright: All courses are exclusive of the artist at Creative Vibe Glassblowing Limited. No part of the course may be copied or reproduced.


Vouchers: Gift vouchers are available for all of our courses. Please be aware that if you purchase an open voucher (one with no date) this operates as a monetary voucher even although the voucher you present may not have a monetary value displayed. Course cost increases will not affect gift vouchers for courses with a specific date or purchased prior to the price increase. Once a voucher has been redeemed towards a course, or the date has been requested and confirmed (by online booking, phone, email or post) our usual course booking terms apply, including transfer fees.


Personal Data: We will collect, process and hold your personal data according to our privacy policy and in adherence to the General Data Protection Regulations effective from 25th May 2018. Our privacy policy is available on our website home page.


Use of images: We sometimes take photographs during courses and events and we may publish these images for the purposes of marketing in print or electronically on the internet. By accepting these terms and conditions you will be accepting that your image may be used for the purposes outlined above. You have the right to withdraw consent for the use of your image and to have occurrences in electronic media or published material be removed or destroyed where possible. If you would like to have instances of your image removed, then please send us written instruction by email or letter. In the case of children (under 18) we do not take or hold any pictures, unless requested in writing by the parents or guardians.


ADDITIONAL INFORMATION


Materials:All of the materials used in the course are included in the course fee.

Class Size: Class sizes are kept to a minimum, usually between 3 – 5 people according to individual courses, for maximum benefit to students, so please book early to avoid disappointment.

Complaints: If you are unhappy about any of our services then please send us details in writing by email [email protected] by post to our office address: Creative Vibe Glassblowing Limited, 11 Huddleston Way, Bedford, MK41 9RS. Please outline your reasons and if relevant, the name and date of the course or event that you attended.

These new terms and conditions are in accordance with new General Data Protection Regulations effective from 25thMay 2018.

Please contact us if you have any queries 07786182052 or email: [email protected]

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*What constitutes 'exceptional circumstance' in this instance is entirely at our discretion, but can include unexpected illness, accident, injuries, bereavement and travel disruptions.




Creative Vibe Glassblowing Limited Data Privacy Policy


On the 25thof May 2018, the regulations surrounding how companies and organisations can hold your personal data have changed. This policy tells you how we handle your personal data and the rights you have, when we hold it. This policy is intended to comply with the provisions of the General Data Protection Regulation EU 2016/679 (GDPR) which governs how personal data is processed within the European Economic Area (EEA).

We are always happy to explain anything which this document does not make clear to you. You will find our contact details at the end of this document.

Who are we?

Creative Vibe Glassblowing Limited is a glass studio providing tuition services in the form of glassblowing courses and private tuition. We also provide demonstrations and tuition at external events (both public and private). Our registered business address is: Creative Vibe Glassblowing Limited, Argent House, 5 Goldington Road, Bedford, MK40 3JY. Our company number is 10081360.

We are the “data controller” for the purposes of GDPR. This means that we decide how your Personal Data is processed and for what purposes.

Your Personal Data – what is it?

‘Personal Data’ is data that relates to a living individual who can be identified from that data. We might be able to identify you from the data itself or by linking that data to other information we have access to. GDPR tells us how we must process your Personal Data.

How do we collect Personal Data from you?

  • purchase a product of service through our website or otherwise.
  • complete forms on or from our website
  • use our shopping cart and payment processor to pay for a product or service from us
  • contact us by phone, email, direct mail or otherwise in respect of any of our products and services or during the purchasing of any such product.
  • when you use our website.

If you give us somebody else’s Personal Data:

If you provide us with personal data about a third party (for example when registering another person onto a course), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

What type of data do we collect from you?

  • When you make a booking, we might collect your name, address, email, phone number, IP address and the time of transaction.
  • When you use our website, or interact with marketing emails, your personal data may be automatically collected by something called ‘cookies’. This information includes but is not limited to: the device you have used to access the website; the location of the device; the mode of access - such as the type software or operating system used and software versions along with other device-specific information such as server logs and device event information. It does not include your name, address, phone, email payment information or any other such sensitive personal data.
  • In the event you contact us by phone, email or post, we retain a record of your query along with the contact information that you provide.

Why do we hold your personal data?

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. We collect and use personal data for the following purposes:

  • To fulfil a contract of service. A contract of service is entered into when you purchase one or more of our products or services.
  • For customer service purposes such as to provide information about a product or service that you have requested or purchased or to share your contact details with officials and other authorised people and companies for the purpose of delivering the service we provide.
  • To manage and process payments for the organisation we run.
  • For any legal statutory or accounting purposes.
  • To inform you of news, events, activities or services which we think you might like to hear about.

How do we process your Personal Data?

We comply with our obligations under GDPR in the following ways:

  • by keeping Personal Data up to date;
  • by storing and destroying it securely;
  • by not collecting or retaining unnecessary or excessive amounts of data;
  • by protecting Personal Data from loss, misuse, unauthorised access and disclosure; and
  • by ensuring that appropriate technical measures are in place to protect Personal Data.

What is the legal basis for processing your personal data?

  • You have entered into a contract with us for the provision of goods or services and have agreed to our terms and conditions of service. When you purchase goods or services from us, we need to keep certain information to adequately manage your purchase or booking.
  • We have certain legal requirements to hold customer information for accounting purposes.
  • You have given us explicit consent to hold and use your personal data for marketing purposes.

Data Retention - How long do we keep your Personal Data?

Customer Service & Legal Obligations

If you purchased a course or voucher from us; hired equipment from us or contracted us for any other service: We will keep your Personal Data for as long as you are a customer of our organisation. After you leave, we will keep your information for no longer than we reasonably need, in accordance with applicable laws. Any Personal Data that we hold following the end of our contractual obligation to provide goods or services to you, will be for legal, accountancy or insurance purposes and not for any marketing purposes.

Marketing

If you requested in writing to be on our mailing list, we will keep your personal data indefinitely or until you unsubscribe from our mailing list or request removal of your information from our marketing list.

Cookies:
Data that is automatically collected when you browse our website may be kept indefinitely. We cannot associate you as an individual (name, email address or other sensitive data) with the automatic data collected, should you wish to have it deleted. The GDPR explicitly states that online identifiers, even if they are pseudonymous or if they do not directly identify an individual, will be considered personal data if there is potential for an individual to be identified or singled out. For this reason, use of our website where ‘cookies’ that collect data are present requires active consent from you by clicking a consent pop-up.

Access and Sharing your personal data

Your Personal Data will be treated as strictly confidential and will be shared only with organisations whose services are required in order to provide the services we offer such as courier services. We also use companies such as Google and PayPal to help us process your Personal Data.

When you give your consent to our holding of your Personal data you agree to us sharing your Personal Data (including special categories of Personal Data – where we have your explicit consent) with third party processors and sub-processors located both inside and outside the EEA.

Data Security

All personal data we collect from you is stored in secured locations. Where your data is stored on company devices, these devices are password secured and running the latest security software that is regularly updated. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use Google sheets to store data on the Google cloud platform that is certified to ISO and SOC standards. Google’s security has independent verification and regularly undergoes audits of security, privacy, and compliance controls. Information is stored on secure servers in the EEA but may be transferred to and stored in a country outside the EEA in relation to provision of services to you. However, we will ensure that reasonable steps are taken to protect your data in accordance with data protection laws.

Any sensitive data (payment details for example) are encrypted and protected. We do not have access to your card details when you pay online. These are encrypted and processed by our third- party processor PayPal. PayPal is fully GDPR and PCI compliant.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Your rights and your Personal Data.

Unless we have an exemption under GDPR, you have the following rights with respect to your Personal Data: -

  • The right to request a copy of the Personal Data which we hold about you, without any charge.
  • The right to request that we correct any Personal Data found to be inaccurate or out of date.
  • The right to request that your Personal Data is erased where it is no longer necessary for us to keep it.
  • The right to withdraw your consent to the processing we carry out at any time.
  • The right to request that we provide you with your Personal Data and, where possible, to send that data directly to another data controller.
  • The right, where there is a dispute in relation to the accuracy or processing of your Personal Data, to ask us to restrict further processing.
  • The right to object to the processing of Personal Data.
  • The right to lodge a complaint with the Information Commissioners Office and to seek legal recourse.

Further processing

If we wish to use your Personal Data for a new purpose, not covered by this Notice, then we will provide you with a new notice explaining this new use. We will do this before we start processing for the new use. We will set out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Contact Details & Complaints

If you have a problem, complaint or, if there is something you don’t understand, please contact us using the following details:

Email: [email protected] / Tel: +44 (0)7786182052 / Office Address: Creative Vibe Glassblowing Limited, 11 Huddleston Way, Bedford, MK41 9RS.

You can also contact the Information Commissioners Office Tel: 0303 123 1113 Email: https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

This Policy Document was created on the 25thof May 2018.